Refund policy

This policy covers a purchased digital download from downloads.music.nexkit.uk.

Merchant of Record

Paddle.com is the Merchant of Record for every purchase on this site and handles billing, invoicing and refund processing on NexKit's behalf.

Requesting a refund

To request a refund, contact Paddle support with your order reference, or email [email protected] with your order reference and the reason for the request, and we will pass it to Paddle. Refund requests are reviewed on a case-by-case basis and are subject to applicable law and Paddle's own transaction and refund process as Merchant of Record.

Defective, corrupt or inaccessible downloads

If a download link does not work, the file will not open, or it appears corrupt or incomplete, contact [email protected] with your order reference before requesting a refund — most access issues can be fixed by reissuing the link without one.

Duplicate or incorrect charges

If you were charged more than once for the same download, or believe you were charged in error, email [email protected] with both order references (or your payment receipt) and we will verify the charge with Paddle and arrange a refund for any duplicate.

After a refund

An approved refund revokes the download link issued for that purchase. If you already downloaded the file, the personal-use license under which you received it ends when the purchase is refunded.